Frequently Asked Questions
Frequently Asked
What are your hours?
Customer Service Hours
We respond to calls, texts and emails during the following times. Our warehouse is also open for shipping and receiving during these times.
Sunday - CLOSED
Monday - 8 am to 4 pm (Central Time)
Tuesday - 8 am to 4 pm (Central Time)
Wednesday - 8 am to 4 pm (Central Time)
Thursday - 8 am to 4 pm (Central Time)
Friday - 8 am to 4 pm (Central Time)
Saturday - CLOSED
Arbsession Products - Our Guarantee
Arbsession products are designed, engineered and manufactured with the utmost care and attention to detail to ensure that they are free of defects.
Our products are backed by a Limited Lifetime Warranty against material and construction defects.
This warranty guarantees that any product that suffers from a manufacturing defect will be repaired or replaced at no cost to you. This warranty does not apply to damage caused by shipping, use, misuse or abuse of the product, nor to wear and tear of wearing parts.
To submit a product for warranty assessment please fill out the following form: Arbsession Products - Warranty Assessment
If you run into any trouble please feel free to contact us by phone at 920.347.4450 or email warranty@arbsession.com
How can I contact you?
You can reach us through the Contact Us form.
Or by phone (If we don't answer please leave a voicemail): 1.920.347.4450
You can also text: 1.920.347.4450
Or by email: info@arbsession.com
Who are you?
I am an arborist from Wisconsin. We at Arbsession, Inc. share your obsession with tree work and tree climbing. I know how good it feels to make a living doing something you love every day. Our mission is to have your items IN STOCK with FAST SHIPPING. We strive for customer loyalty! The Arbsession team knows we need to earn it first, and we are sure we will after you place that first order.
What makes Arbsession better?
The big arborist suppliers have poor customer service. They take weeks or even months to ship orders without an apology. Arbsession is the answer to this frustrating problem.
We are committed to having the best selection of tree care products in North America. Our focus is on keeping the items in stock and shipping your order quickly. Our team is committed to giving you the best shopping experience possible. We humbly ask for your support in our mission to change the tree world.
Do you offer corporate discounts?
I understand how hard it can be to run a tree care company and know that arborist supplies can add up. Our pricing is based on volume. If you’re interested please fill out this form.
Do you offer wholesale pricing for retailers?
Are you an arborist supply store, chainsaw shop or outdoor power equipment store looking to expand your offering to retail customers? Either way we can offer you wholesale pricing on our entire catalog of products and services.
If you're interested please fill out this form.
How can I get some free stuff?
Place an order with us and we will usually hook you up with a sticker or something cool like that.
Want more? Leave us a product review for any product on our site that you have used. As a thank you, we will include a t-shirt with your next order. In your order comments write SHIRT FOR PRODUCT REVIEW and be sure to tell us your shirt size as well.
How do I return an item?
For orders for the United States:
Simply fill out this form and mail it with the item(s) you wish to return to the following address:
Arbsession Returns
3100 Market St
Green Bay, WI 54304
We do not accept returns after 60 days.
The following items may not be returned (with some exceptions): Items over 60 days old, special orders, close-out items, rope or cable sold by the foot, and custom spliced items.
Important: We cannot accept returns on used climbing gear and equipment. We carefully inspect returned products. Items that show wear may be returned to you or may be subject to a partial refund.
Orders that are returned that qualified for a free promo item would also need to be returned to get a full refund. If the promo item is not returned with the item we will either refund less the free promo retail value or refund via a store credit.
For International orders:
Go to International Returns.
Do you have any discounts?
Do you have a brick and mortar store?
We are temporarily closing our Retail Store and in the meantime will be processing PICK-UP orders only.
You are welcome to request an order PICK-UP during our business hours which is Monday - Friday 8am to 4pm. This can be done over the phone or processing the order online and requesting PICK-UP at Warehouse.
We will contact you when your order is completed and ready for pick up. Please note that larger orders and orders with splicing may take a little longer to process.
Arbsession Inc.
3100 Market St.
Green Bay, WI 54304
Is your website secure?
Yes. Arbsession.com is managed by a team of skilled developers whose only goal is to keep the site up, running, and secure for ecommerce. Our payment portal is controlled by Brain Tree Payments which is a PayPal service.
Will you match a lower price I find elsewhere
Please call/text 920.347.4450 or e-mail info@arbsession.com with the item details and where you found it for less. Screenshots are helpful.
In some circumstances, we will permanently lower our retail price to match.
Price match is done on an apples to apples comparison (landed price). For example overseas list pricing may not include customs/duties and shipping. The product that you are asking us to match must also be in stock.
Sales, service based items and other special pricing are matched on a case-by-case basis.
What Payment Methods do you accept?
We accept most major credit cards, debit cards, and PayPal.
Do you offer discounts for Davey or Asplundh employees?
Yes. You are eligible for special employee pricing if you work for Asplundh, Bartlett, Davey, Lewis, Savatree, Townsend, Wright (and even more companies not listed). Please send an email to Luke@arbsession.com to get signed up for your special pricing.
Shipping Questions
When can I expect my shipment to arrive and what is the cost?
- We also offer “pick up at warehouse” for local customers or customers that are passing through.
Do you ship international?
We would love to see our service reach all over the globe. We do ship international using a third party shipping service. Using them allows us to offer pricing in you own currency, it includes shipping cost and any additional taxes or duties that may be charged by the country we are shipping to.
If you want to track your international order, please visit our International Tracking page.
If for some reason you don't see a shipping option you would like to use please feel free to email us at: info@arbsession.com
If I order today when will my package ship?
If your order is submitted before 4 p.m. CST Monday through Friday, we almost always get it out the door the same day. Orders with splicing may take 24-48 hours or in rare circumstances longer to ship.
Please note certain Holidays or inclement weather may delay shipments.
Does my order qualify for FREE SHIPPING?
Orders over $49 qualify for FREE SHIPPING. There are however exceptions when it comes to heavy and oversized items.
How do I return an item?
For orders for the United States:
Simply fill out this form and mail it with the item(s) you wish to return to the following address:
Arbsession Returns
3100 Market St
Green Bay, WI 54304
We do not accept returns after 60 days.
The following items may not be returned (with some exceptions): Items over 60 days old, special orders, close-out items, rope or cable sold by the foot, and custom spliced items.
Important: We cannot accept returns on used climbing gear and equipment. We carefully inspect returned products. Items that show wear may be returned to you or may be subject to a partial refund.
Orders that are returned that qualified for a free promo item would also need to be returned to get a full refund. If the promo item is not returned with the item we will either refund less the free promo retail value or refund via a store credit.
For International orders:
Go to International Returns.