Shipping & Return Policy
Only merchandise purchased from Arbsession.com can be returned to Arbsession.com within 60 days of purchase. The merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shipping fees are at the customer's expense and are non-refundable.
HOW TO RETURN AN ITEM
If you wish to return an item, please fill out this return form.
Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post and retain the receipt for your records. Arbsession is not responsible for return postage, the cost of insurance, or lost or undelivered items.
SHIP YOUR RETURN TO THIS ADDRESS
Arbsession
3100 Market St
Green Bay, WI 54304
Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.
ORDER CANCELLATION
To cancel your order before it is shipped, please email sales@arbsession.com. Include your name, address and the order number in the email.
Processing time for cancellations is usually 7-10 business days from the time the cancellation email is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your cancellation request.
QUESTIONS?
For any questions, please contact info@arbsession.com. Business hours are from 8:00am - 4:00pm CT - Monday to Friday, excluding federal holidays within the United States.