Shipping Questions

Shipping is free for qualifying purchases; excluding some odd shaped and heavy items. We work hard and ship like crazy Monday through Friday 7 a.m. to 4 p.m. CST. Most of the packages we ship reach their destination within 2-5 business days. Feel free to select a faster shipping service at checkout if you need your arborist supplies sooner. We also offer “pick up at warehouse” for local customers or customers that are passing through.

We would love to see our service reach all over the globe. Just email a list of items you are looking to purchase and we will take care of you. That email is info@arbsession.com

If your order is submitted before 4 p.m. CST Monday through Friday, we almost always get it out the door the same day. Orders with custom splicing may take 24-48 hours or in rare circumstances longer to ship. Please note certain Holidays or inclement weather may delay shipments.

Simply fill out this form and mail it with the item(s) you wish to return to the following address: Arbsession Returns 3100 Market St
Green Bay, WI 54304   We do not accept returns after 60 days.  The following items may not be returned (with some exceptions): Items over 60 days old, special orders, close-out items, rope or cable sold by the foot, and custom spliced items. Important: We cannot accept returns on used climbing gear and equipment. We carefully inspect returned products. Items that show wear may be returned to you or may be subject to a partial refund.